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22-06-2008 - Office Of Fair Trading Approved Code Of Practice For Removals

The Office of Fair Trading has approved the British Association of Removers� Code of Practice. This should give added reassurance to people moving home as the Code dictates the standard of service to be provided, the quality of the materials to be used, the standard of vehicles and warehouses and the level of staff training.

The key commitments made by the remover under the Code are to provide clear promotional literature, a clear description, price and timetable for the work, to arrange cover against loss and damage, to advise on time limits for making claims and cancellation or postponement rights and costs. Removers are also expected to deal sympathetically when things go wrong and there is also an arms length conciliation service provided by BAR with arbitration as back up.

Under the Code, if the remover cancels a move less than ten days before moving day, then they have to refund the customer 150% of the fees and, in the event of financial failure of the remover, the Code provides for another member to carry out the move at no extra cost or for a full refund through the BAR Prepayment Protection Scheme.

The Office of Fair Trading has been monitoring trials of the scheme over the last two years and has now given the Code its full endorsement.

Cirencester based Loveday & Loveday were early recipients of a framed copy of the OFT award when it was presented to BAR at the Movers & Storers Show at the NEC. The Company has been at the forefront in developing the Code and trialling it in action. Managing Director, Robert Bartup, said, �We believe this to be a huge help to the moving public who can now have added confidence when moving with a BAR member like ourselves. By working to the Code requirements, everything should be smoother for both customers and remover alike�.

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